The Ghana Education Service (GES), in collaboration with the Ministry of Education (MoE), has announced the official call centre and WhatsApp support lines for the 2025 Computerized School Selection and Placement System (CSSPS).
The move is part of efforts to enhance transparency, improve stakeholder support, and clamp down on fraudulent activities ahead of the upcoming school placement exercise.
This development aligns with the Ministry’s official CSSPS roadmap, which has so far progressed smoothly.
Following the release of the 2025 Basic Education Certificate Examination (BECE) results on August 23, and the conclusion of both the initial and extended windows for school choice confirmation (August 27 – September 8), the next key milestone will be the publication of Senior High School (SHS), Senior High Technical School (SHTS), and Technical and Vocational Education and Training (TVET) placement results on September 17, 2025.
New Official CSSPS Support Channels
The MoE has now provided public contact lines for all placement-related concerns:
| Support Type | Contact |
| Call Centre Line | 0541548223 |
| WhatsApp Support | 0244908957 |
Parents, guardians, and candidates can use these channels to report placement issues, seek clarification, and receive direct assistance from the CSSPS technical support team.
Placement Process
GES has once again stressed that school placement is completely free.
Candidates and parents are urged to ignore individuals claiming to have influence over placements in exchange for money.
Any suspicious demands must be reported to the Ghana Police Service or the Office of the Special Prosecutor (OSP).
Placements are determined strictly on merit, based on:
- Raw BECE scores
- Competitiveness of the selected school
- Programme demand (Science, Business, Technical, etc.)
- Boarding or day preference
- Catchment area considerations
This means candidates with the same aggregate may receive different school placements depending on programme demand and school competitiveness.
Official CSSPS Timeline (Updated)
| Date | Activity |
| August 23, 2025 | BECE Results Released |
| August 27 – September 1, 2025 | First Window for Choice Confirmation |
| September 1 – September 8, 2025 | Extended Window for Choice Confirmation |
| September 9, 2025 | Explainer Videos Released |
| September 16, 2025 | Call & Resolution Centres Activated Nationwide |
| September 17, 2025 | Official SHS/SHTS/TVET Placement Results Released |
| October 18 – 20, 2025 | First-Year Students Report to Schools |
How to Check Placement (From September 17, 2025)
- Visit cssps.gov.gh
- Enter your 10-digit BECE Index Number plus the last two digits of your exam year (e.g., 100000000025 for 2025).
- Provide your Date of Birth as used during registration.
- Click “Sign In” to view your placement.
- Print or save your placement notice for enrollment.
Frequently Asked Questions (FAQs)
The Ministry has provided answers to common concerns, including:
- What is CSSPS? An automated school placement system run by MoE and GES.
- Is placement free? Yes, placement is 100% free of charge.
- Can placement be influenced through protocol? No, all placements are merit-based.
- What if I dislike my placement? Candidates may apply for Self-Placement through the CSSPS portal based on available vacancies.
- Who do I contact for issues? Use the official call centre (0541548223), WhatsApp (0244908957), or visit a Resolution Centre from September 16, 2025.
The Ministry of Education has also warned against common scams, including fake cut-off lists, individuals demanding payment for placements, and unverified websites claiming to provide placement services.
Stakeholders are advised to rely solely on cssps.gov.gh and official MoE/GES communications for authentic information.
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